Digital content (unlocked media, dating services, virtual cards) is consumed instantly and is non-refundable once unlocked, except as provided in Section 3.
Shop orders can be cancelled for a full balance refund before shipment. Due to the intimate nature of products, returns are accepted only for quality issues reported within 7 days of delivery with photo/video evidence.
| Case | Handling |
|---|---|
| Duplicate charge | Verified cases refunded within 1–3 business days |
| Top-up not credited | Verified on-chain and credited |
| Content inaccessible | Repair or equivalent compensation |
| Order cancelled pre-shipment | Full refund to balance |
| Unauthorized transaction | Handled after investigation |
Unlocked content, consumed credits, delivered goods without quality issues, balances on accounts banned for policy violations (except where law requires), and change-of-mind requests.
Submit your order number via in-platform support or [support email]. We respond within 48 hours and complete verified cases within 1–7 business days.
Refunds default to platform balance. Large amounts or legally required cases are returned via the original payment channel.
Contact: [support@yourdomain.com]